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5 Reviews for Burger King Castle Gate Erasmus Park (Drive-thru)

Google

10430 Reviews

Super disappointed. Used to come here every second week. We visited the drive thru at 17:30 today. The lady took half of our order. Then went silent. After 5 minutes, I just said “hello” to make sure she actually heard me. She VERY rudely snapped at me. This is not how you speak to customers. Especially not if the customer was not rude. I had to leave the drive thru and place my order inside. Thank you yo Thabang who was at least nice.

2.0/ 5

Super disappointed. Used to come here every second week.

We visited the drive thru at 17:30 today. The lady took half of our order. Then went silent. After 5 minutes, I just said “hello” to make sure she actually heard me. She VERY rudely snapped at me. This is not how you speak to customers. Especially not if the customer was not rude.

I had to leave the drive thru and place my order inside. Thank you yo Thabang who was at least nice.

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Google

10430 Reviews

BK Castle Gate will unfortunately not see me again. They always get my order wrong and I’m really tired of it. It doesn’t seem like these guys know how to run a kitchen and least of all do a quality check before food goes out. I understand that it is a fast food restaurant but they are slow and orders are wrong. Learn the basics of running a kitchen and doing quality checks…orders will get out faster and the orders will be correct meaning more diners which equals more profits…simple

1.0/ 5

BK Castle Gate will unfortunately not see me again. They always get my order wrong and I’m really tired of it. It doesn’t seem like these guys know how to run a kitchen and least of all do a quality check before food goes out. I understand that it is a fast food restaurant but they are slow and orders are wrong. Learn the basics of running a kitchen and doing quality checks…orders will get out faster and the orders will be correct meaning more diners which equals more profits…simple

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Google

10430 Reviews

This Burger King seems to have run it’s course. The ice cream/ milkshake machine has been broken for weeks. The burgers are squashed and the chips are minimal and cold. We never receive serviettes and always have to ask for the mayonnaise sachets as they never give it if you don’t ask. They didn’t even give drink containers to assist with carrying and keeping the drinks together, luckily I had cup holders in my car. Overall I’m over Burger King which is sad as they used to be great.

2.0/ 5

This Burger King seems to have run it’s course. The ice cream/ milkshake machine has been broken for weeks. The burgers are squashed and the chips are minimal and cold. We never receive serviettes and always have to ask for the mayonnaise sachets as they never give it if you don’t ask. They didn’t even give drink containers to assist with carrying and keeping the drinks together, luckily I had cup holders in my car. Overall I’m over Burger King which is sad as they used to be great.

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Google

10430 Reviews

I am truly disappointed with the service I recieved when making a purchase. I made use of the drive thru for convenience however that was not the case. My order was placed at 15:11 and I only recieved my order at 15:23. It was not even that the store was busy it was quite calm. While waiting for my order I was instructed to wait at the first window to avoid triggering their sensors that are at the collection point. Furthermore I was offered an open drink as an apology. I truly am disappointed with the service I recieved as other days they do not disappoint.

1.0/ 5

I am truly disappointed with the service I recieved when making a purchase. I made use of the drive thru for convenience however that was not the case. My order was placed at 15:11 and I only recieved my order at 15:23. It was not even that the store was busy it was quite calm. While waiting for my order I was instructed to wait at the first window to avoid triggering their sensors that are at the collection point. Furthermore I was offered an open drink as an apology. I truly am disappointed with the service I recieved as other days they do not disappoint.

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Google

10430 Reviews

Came directly from gym and decided to stop at Burger King (approximately 18:20). Ordered 2 × medium cheese whopper meals. The order was ready within 4 minutes. Fine. Chips were hot, but a very small portion. Sadly, the burgers were ice cold. It was as though they were standing on the counter for at least half an hour. We finished our meals, because I don’t want to have food wasted. When I spoke to the manager about it, the excuse was that “the stove plate might be too cold.” How a patty could be grilled on a cold plate is beyond me, so I regard that as utter nonsense. The patty, if it came off a hot grill, should warm the other burger ingredients. It didn’t. The gherkin and tomatoe slices were as cold as though they were directly from a fridge. The quality as well as management’s attitude makes me wonder about future support for BK and especially this outlet.

2.0/ 5

Came directly from gym and decided to stop at Burger King (approximately 18:20). Ordered 2 × medium cheese whopper meals.
The order was ready within 4 minutes. Fine. Chips were hot, but a very small portion.
Sadly, the burgers were ice cold. It was as though they were standing on the counter for at least half an hour.
We finished our meals, because I don’t want to have food wasted.
When I spoke to the manager about it, the excuse was that “the stove plate might be too cold.” How a patty could be grilled on a cold plate is beyond me, so I regard that as utter nonsense. The patty, if it came off a hot grill, should warm the other burger ingredients. It didn’t. The gherkin and tomatoe slices were as cold as though they were directly from a fridge.
The quality as well as management’s attitude makes me wonder about future support for BK and especially this outlet.

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